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Privacy Policy of NTX HAIL

Effective Date: January 19, 2025

Introduction

At NTX HAIL, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services or website. We value your trust and strive to maintain transparent and ethical data handling practices.

Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, and physical address. We collect this information when you provide it to us directly, such as when you request a service, schedule an appointment, or provide feedback.
• Vehicle Information: This includes your vehicle's make, model, year, and VIN. We collect this information to provide accurate repair estimates and services.
• Website Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, and pages visited.4 This information helps us improve our website and user experience.

How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Services: We use your information to schedule appointments, provide repair estimates, process payments, and deliver excellent customer service.
• Communication: We may use your contact information to send you appointment reminders, service updates, and respond to your inquiries.
• Marketing Communications: With your consent, we may send you emails or newsletters about our services, promotions, and company news. You can opt-out of these communications at any time.
• Website Analytics: We use website usage data to analyze trends, improve our website content, and enhance user experience.

Data Sharing

We do not share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us with payment processing, data storage, and other essential functions. These providers are obligated to protect your information.
• Legal Compliance: We may disclose information if required by law or legal process.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use secure third-party applications, such as CCC One and Mobile Tech RX.com, to manage customer data and ensure its security.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your information, subject to certain legal obligations.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NTX HAIL [ 2170 Collins Rd, Denton, TX, 76208, 214-308-5779, team@ntxhail.com ]

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.10